Measuring the Performance of Public Services : Principles and Practice by Pidd, Michael

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Measuring the Performance of Public Services : Principles and Practice by Pidd, MichaelISBN: 9781107004658 Cambridge University Press 19 March 2012 Hardback 332 pages Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic

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